Dr Max K. T. Chan (1): Challenges and Communication Strategies in Veterinary Medicine

An interview with a Primary Care Veterinarian, regarding the communicative challenges faced in veterinary medicine, and the communication strategies available to tackle these challenges.

·     Adjust language according to the person you are talking to

·     Ask direct and precise questions to elicit specific answers from clients

·     Be empathetic, honest and try to stand in others’ shoes when breaking bad news

·     There is a lack of training that caters to veterinary medicine in countries with diverse cultural and ethical background

This video is available exclusively for City University staff and students. To request access, please contact us at enapcomm@cityu.edu.hk using your City University e-mail.