Ms Irene Lai (1): Unique Features of Clinical Communication and Communication Strategies

An interview with a Veterinary Nurse, featuring her views on the unique features of clinical communication.

·     Clinical communication consists of both professional terms and layman terms

·     Being fluent in both professional and layman language is important, not just in English and Chinese.

·     Effective communication is that the doctor and the owner understands each other and the nurse plays a critical role in this

·     Make sure that the most important information is delivered and that the owner understands what you are saying by asking them to repeat what you say

This video is available exclusively for City University staff and students. To request access, please contact us at enapcomm@cityu.edu.hk using your City University e-mail.