Ms Irene Lai (2): How to Become Better Communicators in Veterinary Medicine

An interview with a Veterinary Nurse, featuring her advice on how to become better communicators in Veterinary Medicine.

·     Clinicians communicate with each other in English and in Professional medical terminologies

·     Be compassionate to clients when breaking bad news and respect their decisions

·     Explain the euthanasia process to clients thoroughly and let them understand putting their pets down is an end to their suffering

·     Stand in others shoes when communicating in order to understand their concerns and needs

·     Be patient with clients and explain the situation calmly and clearly 

This video is available exclusively for City University staff and students. To request access, please contact us at enapcomm@cityu.edu.hk using your City University e-mail.