Ms Anna Fu (1): Effective Communication with Clients and Animals in Veterinary Medicine

An interview with a Veterinary Nurse, featuring her views on what makes effective communication in veterinary medicine

·     Although the target patient in veterinary medicine and medicine for human is different, the communication is mainly with human beings

·     Give clients the correct expectations of the treatments, e.g. diagnosis, number of tests and medicine

·     Communicate with animals through verbal and non-verbal communication, e.g. petting and stroking them

·     Effective communication is achieved when the correct message is delivered to the listener

·     Ask questions like “Do you understand” or “Do you know what I mean” to make sure clients and colleagues understand the message

This video is available exclusively for City University staff and students. To request access, please contact us at enapcomm@cityu.edu.hk using your City University e-mail.