Ms Anna Fu (2): Verbal and Non-verbal Communication in Veterinary Medicine

An interview with a Veterinary Nurse, regarding the significance and importance of both verbal and non-verbal communication in veterinary medicine

·     The tone when speaking is especially important when having phone consultations with clients, e.g. lower tone when breaking bad news

·     Let clients ask questions or repeat important points to check their understandings

·     Prepare leaflets or notes for clients to ensure they have received the message

·     Engage in non-verbal communication such as body language with clients when appropriate, e.g. give them pet on the back or a hug when showing compassion

This video is available exclusively for City University staff and students. To request access, please contact us at enapcomm@cityu.edu.hk using your City University e-mail.