Ms Sally Wu: The Role of Language Skills and Stages of Communication in Veterinary Medicine

An interview with a Veterinary Nurse, regarding the role of language skills and the stages of communication present in veterinary medicine.

·     Effective communication is an effective and complete transfer and interaction of information which is complete, concise and clear to all parties involved.

·     To ensure clients understand the information, basic rules of communication: completeness, conciseness and clarity, as well as the support with confirmation and documentation are needed.

·     Language skills is essential to simplify and clarify certain medical terminologies that are too complicated for clients to understand.

·     Show empathy to clients but do not omit facts or give falsehood by not communicating completely.

·     Trust between the vet and client is the foundation for proper communication.

This video is available exclusively for City University staff and students. To request access, please contact us at enapcomm@cityu.edu.hk using your City University e-mail.